Frequently asked questions

Reservation platforms

- Can I select the platforms that WEBCONpro should connect me to and which it should not?
When you are entering your subscription, a list of available platforms is shown. You check the boxes of the platforms with which you wish to be connected.
- Can WEBCONpro connect to a platform that is not in the list?
In that case you contact Tourisoft (info@webconpro.com). On the basis of a feasibility study (technical, commercial, financial return), TDS Travel Distribution Solutions will take a decision whether to develop an interface with this platform.
- Does my existing contract with the reservation platform remain valid?
If you already have a contract with a platform, this remains valid. You transmit the access information to TDS Travel Distribution Solutions that is required to set up the connection.
- How is the legal relationship?
Before TDS Travel Distribution Solutions can activate the connection with a platform for you, you need to have a signed agreement with this platform. In case you do not know the organisation, TDS Travel Distribution Solutions can help you establish first contacts.
- Can I add a platform later on?
You can always add a platform later on. Simple check the corresponding box.
- What should I do in case I no longer wish to use a platform?
If you no longer need a platform, you take away the check in the box.
- What are the platforms with which WEBCONpro can connect?
The list of platforms with which WEBCONpro can connect is regularly extended. The up-to-date version of this list can always be found on the web site www.webconpro.com. It is worthwhile to check this list from time to time.
- Can I enter different prices for the same product on different platforms?
The price you enter can be the same for every platform you use or be different per platform.
- Can I offer a product on certain platforms and not on others?
For each product you can determine on which platform you wish to offer it.
- Can I close the allotment for a product on certain platforms and not on others?
For each product you can determine for every day on which platforms you wish to offer the allotment.
- Why do I have to send my reservation platform access information to TDS Travel Distribution Solutions?
Each time WEBCONpro sends information to one of the platforms, it has to identify itself. It does this with the information you have provided to TDS Travel Distribution Solutions, the creator of WEBCONpro.
- Can WEBCONpro also manage the reservations coming from my own hotel website?
Absolutely. WEBCONpro manages these reservations just like all the others. They will be debited on the same allotment. WEBCONpro supplies you with a URL or Script that you can integrate in your website. When the visitor of your website clicks on the "Book now or Check Avaiilbitly" button, he will go to a WEBCONpro screen or if the Hotel might use the Online Booking Module, Bookers will be lead to you specific created booking page on you own website,  in which he can enter his reservation.
- What should I do to get connected to the GDS?
When you wish to be connected to the GDS, you only have to let us know. We shall then send you an offer for the services of our GDS connection partner. By signing up with WEBCONpro you will benefit from reduced GDS Partner´s fees while at the same time WEBCONpro waives its annual fee.
 

Payment

- When will the annual fee be determined?
At the moment you subscribe, you state how many rooms you wish to manage with the help of WEBCONpro. Depending on this number the tariff is set.
- Can I test WEBCONpro?
When you subscribe, you will receive 10 points free of charge. With these points you can test WEBCONpro till you have received reservations for 10 room nights. When you are satisfied and wish to continue to use WEBCONpro, you then have to pay the annual fee and purchase additional points. If you do not do this, the service will be suspended automatically once you have used your 10 points.
- Should an annual fee always be paid?
No, if your tourist office has a license for Tomnium, the Tourist Office Manager, you do not have to pay an annual fee for the use of WEBCONpro. And you have an additional sales channel: The website of your tourist office.
- Do the WEBCONpro costs depend on the number of reservation platforms I am connected to?
No, the WEBCONpro costs do not depend on the number of reservation platforms you are connected to. The price of a point remains the same. The annual fee only depends on the number of rooms you have WEBCONpro manage for you. NOTE > Additional charges per/reservation site can apply if you use any direct interface with your internal PMS System. You should ask you PMS System Service Provider !
 

Internal hotel management system (PMS)

- Can WEBCONpro also connect with my internal hotel management system (PMS)?
TDS Travel Distribution Solutions has developed a universal interface that follows the international standard in this business. This interface allows you to connect your internal system to WEBCONpro. By doing so you can continue to use your internal system that you know well, and let WEBCONpro take care of the communication with the reservation sites of your choice.
- What must I do to connect my internal management system (PMS) to WEBCONpro?
If you do not yet find your PMS system in the list of PMS systems with which WEBCONpro can connect, we advise you to talk to the supplier of your PMS system and ask him to contact TDS Travel Distribution Solutions´s application WEBCONpro to obtain the documentation of the interface.
- What are the costs if I use the WEBCONpro interface to connect my internal management system (PMS)?
Zero. TDS Travel Distribution Solutions does not charge anything, neither for the use of the interface nor for making the interface documentation available to the supplier of your PMS system.
 

Technical questions

- Do I have to install WEBCONpro on my computer?
WEBCONpro is 100% based on internet technology. We send you the access codes and off you go!
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What are the minimum system requirements for the use of WEBCONpro?

- Ether a PC equipped with Microsoft Windows 98/ME/NT/2000/XP/Vista

- or an Apple Macintosh equipped with Mac OS 9.x or Mac OS X

- A recent browser (Internet Explorer), Firefox, Opera, Netscape,Google Chrom )

- An internet connection

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